Local resident needs help

Today, while at Timmy's with my wife, a long-time employee there told me some disturbing news and then gave me the following letter, which I have transcribed below...

Dear Customer:
I have been working for Tim Hortons since they opened (5 years, four months ago). During this time I have only missed 2 1/2 days due to illness.

After five years the Tim Hortons Handbook states that employees are entitled to full benefits paid for by the company. I applied for these benefits and a raise (last raise was in 2008) in writing. The owner/manager Pierre Pelletier denied me both the benefits and a raise, stating I did not deserve either because I gave bad service and was not capable of doing more than garbages and bathroom cleaning.

My plans are to leave Tim Hortons in Blairmore on June 23, 2012. I will be going into hospital to have a hernia operation to fix a condition that resulted from handling stock for 4 1/2 years.

I would like to thank everyone for the kindness and support that they have given me during my time at Tim Hortons.

I am asking you to write a letter on my behalf honestly stating what kind of service you received from me. If you wish to state any other concerns about the restaurant you may have from things you have observed please feel free to include this information.

You may bring your letters directly to me to send in or send them yourself (with appropriate postage) to:

Tim Hortons Head Office
228 Wycroft Rd.
Oakville, Ontario
L6K 3X7

E-mail is also available at: guestservices@timhortons.com 

Please include the following information:
Name: First                               Last
Date:
Signature:
Occupation:
Store Name & Number: Tim Hortons, Blairmore, #2991
Deadline: May 15, 2012

Sincerely,
Joseph Burwell

In the part of this universe that we know there is great injustice, and often the good suffer, and often the wicked prosper, and one hardly knows which of those is the more annoying.